About us


Who are we?

We are an established UK Customs Declaration service provider, delivering excellence in this field since February 2021. Our ethos is to provide robust client services, utilising our mature outsourcing approach. Our service was built on solid foundations incorporating project, operations, and quality management regimes, providing customer services, and technical capability. All of which were derived from realising complex solutions, made easy for FTSE 100 & 250 clients. We aim to:

  • Provide simple onboarding.
  • Scale seamlessly to your needs.
  • Be less susceptible to inflationary drivers.
  • Actively collaborate with your needs by consistent development of our services.
  • Offer highly professional practice, unparalleled service standards, fully integrated quality management, all aligned with our code of ethics and code of conduct.
  • Deliver a complete 360-degree insight into our operations.

We always have your back, providing transparent, predictable, and exceptional services.

Explore Our Services

How Do We Work?

Our experience is in Import and Export Declarations for road and sea freight. We currently operate out of ports covered by CNS and MCP. Our proprietary Customs Automation platform hooks in all our activities end to end, giving us a 360-degree view of all our processes in real-time, seamlessly. We use this vital business data to upgrade our operations for improvement and enhancement strategically.

Our mature approach is aligned with ISO 9001 and permits us to scale our operations both seamlessly and rapidly. Our business is completely aligned with our quality management system. Our backbone of operations management and customer service is tried and tested, and we repeatedly receive exceptional feedback from of our clients.

Our business focuses on risks rather than issues. Our approach constantly looks to identify points of failure before they occur, focusing on prevention, not correction. This approach not only reduces failures but also allows us to shine in problem resolution when hiccups occur. Our aim is complete transparency, and our objective is to advise you of issues and resolution plans before you even become aware of them. We operate seamless incident reporting and corrective action processes to support this approach.

We recognise that things can go wrong. Time and time again, we have seen surprise in our stakeholders at just how switched on we are to problem rectification. We try to differentiate ourselves with the confidence and trust we instil when problems arise, combined with our rapid response to rectification and refinement of our processes to avoid repeats.

Our History

We were established in our latest form in 2016. Our background is providing complex technical solutions made easy. We have served from small to FTSE 100/250 clients in industries such as E-Commerce, Construction and Accounting. We have delivered solutions as key supply chain partners in multi-million-pound projects.

Our strategy has always been built around seamless real-time visibility of our operations, managing the future, not the past, and identifying potential problems before they occur. We look after our client’s end-users at a personal level. We are very good at it, and people understand and trust that we make efforts to own their problems and deliver an appropriate resolution.

We have migrated this approach to build what we believe is a unique service offering for UK Customs Declarations. This service has taken our highly successful toolkits and methodologies we have fine-tuned over many years and implemented them in this new field.

Our Customs Automation software has roots dating back many years. Initially focusing on Inward Processing and Customs Warehousing, we restructured the software platform to support the submission of declarations. We further enhanced our platform with industry-specific automation tools and integrated our mature business and quality management toolkit.


What our clients say about us

“We have been impressed with Bacsoft’s capability in project delivery, operations delivery, quality standards and customer services. We can rely on Bacsoft’s fastidious attention to detail and desire to meet our future needs."

Aleksey Shnitikov

(Multipanel UK)

“Bacsoft has definitely been the best customs partner we have had in the UK."

Barbara Nicoletti


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