Dover

For most commercial shipments, we require a commercial invoice, packing list, relevant transport documentation and the importer's or exporter's EORI number. Commodity codes, goods descriptions, values and origin details are also needed. Depending on the movement, customs declaration references, transit documents, a Goods Movement Reference (GMR) and additional licences or certificates may be required.

Yes, a valid GMR is required for applicable commercial freight movements through Dover's GVMS-operated ferry services. The GMR links the relevant declaration references to the vehicle or trailer movement and must be presented to the ferry operator at check-in. Bacsoft can assist with creating GMRs alongside our customs declaration services.

Yes. Bacsoft provides import and export customs declaration services for commercial freight moving through Dover. We support freight forwarders, hauliers, importers and exporters with individual shipments and regular cross-Channel movements, including the preparation of declarations through HMRC's Customs Declaration Service (CDS).

If a shipment is selected for a customs inspection, the driver must follow the instructions provided through GVMS or by the relevant border authority. For imports, this may involve travelling directly to a designated Inland Border Facility for documentary or physical checks. The goods must not continue to their final destination until the required customs formalities and inspections have been completed.

Goods entering Great Britain from the EU are generally subject to safety and security requirements, including an Entry Summary Declaration (ENS), unless an exemption applies. The declaration must be submitted within the applicable pre-arrival deadline, and responsibility normally rests with the carrier or another party acting on their behalf. Bacsoft can assist with ENS submissions as part of our wider customs services.